We are very happy to announce that we are now members of the Helplines Partnership. The Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online. We will be joining over 350 other organisations working together to improve standards, promote inclusion and encourage innovation in our approach to offering advice over the phone or online.
Our non-judgemental telephone service is available to all horse and pony owners who need advice and support. We are also here for anyone who is thinking about getting a horse or pony. The number is 01626 355969 and all calls are treated in confidence. The helpline is staffed by our specialist equine team from Monday to Friday between 9am and 5pm. Calls are charged at normal rates, but the advice is completely free of charge. The team can also be contacted by email – firstname.lastname@example.org
Last year, we were able to give 236 separate episodes of advice face-to-face, by phone and by email. With more than 30 years’ specialist experience to call upon, we have dealt with every kind of injury, illness and equine management or behaviour problem. Our no-shame advice is free and available to absolutely everyone – whoever you are, wherever you are and whatever the concern.
Our Welfare Outreach and Advice team offer a non-judgemental helpline to provide advice and support to the general public about subjects related to equine welfare via telephone calls, emails or other social media platforms.
The Mare and Foal Sanctuary respects the right to confidentiality of any callers and contacts that approach us as part of this helpline scheme. You can view our Confidentiality Policy here.