These Shop Terms and Conditions apply to all orders for the purchase of goods from the online shop (the “Shop”) at: http://www.mareandfoal.org/online-shop/
Contacting us about our Terms and Conditions
If you have any queries about your order or any other questions, please contact the Supporter Care Team on 01626 882 660 or email [email protected].
If we have to contact you we will do so via telephone or by writing to you at the e-mail or postal address you have provided us in your order.
Contracting party
Should you purchase any items from the Shop, you will be contracting with The Mare and Foal Sanctuary Limited (“we”, “us”, “our”) on the terms outlined below. The Mare and Foal Sanctuary is a registered charity in England and Wales (No.1141831). Our registered office is: The Mare and Foal Sanctuary, Honeysuckle Farm, Haccombe-with-Combe, Newton Abbot, TQ12 4SA.
Our contract
If you place an online order to purchase any items from the Shop, this represents an offer from you to us to purchase an item, which is accepted by us when we send you an email confirmation of your order.
Items listed on the Shop are subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase.
If we are unable to fulfil your order or part of your order, we will inform you of this and will ask you how you would prefer to proceed, for example cancellation, a full or partial refund, or a substitute item.
We reserve the right to refuse to accept your order. We may not accept your order, for example, where:
- The products are out of stock
- The products are incorrectly priced
- The products do not satisfy our quality control standards
- Payment authorisation has been declined or otherwise payment for the product is not received
- We suspect any fraudulent activity
Every time you order a product from the Shop, the terms in force at the time of your order will apply to the contract between you and us. We may make changes to these terms from time to time in order to reflect changes in relevant law and regulatory requirements. We will make available a copy of the updated terms on our website at all times and where you have provided an email address, we will notify you of any material changes.
Our products
We are under a legal duty to supply products that are in conformity with this contract.
The images of the products on our website are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Unless expressly indicated otherwise, The Mare and Foal Sanctuary is not the manufacturer of the products sold on this website. While we work to ensure that the product information on our website is correct, actual product packaging and materials may contain more information to that displayed on our website. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.
Our Prices
The prices of the products will be quoted on our site at the time you submit your order and payment will be taken at this stage.
Prices for our products may change from time to time, but any change in price will not affect any order we have already accepted.
The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to the delivery and returns information on the individual product page and the main delivery & returns procedure below.
We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. If there has been a pricing error, we will inform you by email prior to fulfilling your order and will offer the option of a full refund, pay you the difference if you have paid too much, or the option to pay the difference and complete the order if you have paid too little.
Liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
We only supply the products for domestic and private use. You agree not to use the products for any commercial, business or re-sale purposes, and you acknowledge that we have no liability to you for any loss of profit, loss of business, loss of data, business interruption, or loss of business opportunity.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products, and for defective products under the Consumer Protection Act 1987.
Privacy and Data Protection
Your privacy online is important to us and we want you to understand what, if any, information we collect and how it is used. For more information please see our Privacy and Cookie Policy.
Other terms
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms. We may transfer our rights and obligations under these terms to another organisation. We will notify you in writing if this happens and this will not affect your rights or our obligations under this contract.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
If you have any queries or complaints, please contact us on [email protected].