Terms and Conditions

Website and shop terms and conditions

(1) Introduction
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

Terms of Use Agreement

By accessing this website and/or placing an order you are agreeing to be bound by the terms and conditions contained herein. If you do not agree with these terms and conditions, you must not access or use this website or any of the materials displayed on it. Your continued access or use of this website will constitute your unconditional acceptance of these terms and conditions, as they may be amended in absolute discretion from time to time without prior notice to you.


Access to this website is provided free of charge and for your personal use and in accordance with these Terms and Conditions. Any shop orders placed by you are placed strictly in accordance with these Terms and Conditions.

(2) Intellectual property rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

(3) Licence to use website
You may view, download for caching purposes only, and print pages or images from the website, provided that:
(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

(4) Limitations of liability
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, or information provided at any other site that can be accessed from this site. whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
Hyper Linking Statement
Links to websites not under the control of The Mare and Foal Sanctuary are provided solely for the convenience of users. The Mare and Foal Sanctuary is not responsible for the accuracy, currency, reliability, or the security of the content of such websites or for their availability. The Mare and Foal Sanctuary does not endorse such websites or their content and your use of any such websites is at your own risk.

(5) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.
We may disable your user ID and password at our sole discretion.

(6) Bulletin board / chat room / comments / ask a question / feedback
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website for any purposes related to marketing without our express written consent.
You must not use our website to copy, publish or send mass mailings or spam.
You must not use our website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person\’s intellectual property rights or rights of confidence, impinge upon any person\’s privacy, or constitute incitement to commit a crime[; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.] We reserve the right to edit or remove any material posted upon our website.
We may take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.] [In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.]

(7) Variation 7
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
We reserve the right to update or amend these Terms and Conditions as and when required, without prior notice. Any such amendments will immediately apply to the use of the site.

(8) Entire agreement
These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(9) Law and jurisdiction
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(10) Our contact details
The full name of our registered charity is \”The Mare and Foal Sanctuary\” and our address is Honeysuckle Farm, Haccombe with Combe, Newton Abbot, Devon. UK TQ12 4SA. Our charity is registered in England and Wales number 1141831, Ltd Co. No. 7584914
You can contact us by email to shop@mareandfoal.org or by phone on 01626 355969 or at the above postal address.

Shop Privacy Policy and Transaction Security

At The Mare and Foal Sanctuary we respect your privacy and will not divulge any information we receive from customers to anyone.  We will not rent, sell or give your name, personal details or purchase history to any other company, agency or individual.  Your personal details are treated as strictly confidential and records of your payment details are deleted and securely disposed of after debiting your payment.
At The Mare and Foal Sanctuary, our customers’ security is very important which is why we use a secure third party to handle payment details. No credit or debit card details are collected or stored by us.
If you are concerned about ordering online please feel free to use our telephone ordering system where one of our friendly members of staff will be only too happy to help you.
Use of your Personal Information

The Mare and Foal Sanctuary collects and uses your personal information to operate the Shop website and deliver the services you have requested. The Mare and Foal Sanctuary also uses your personally identifiable information to inform you of other products or services available from The Mare and Foal Sanctuary. The Mare and Foal Sanctuary may also send you newsletters and other information or contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered if you have opted in to email contact.

The Mare and Foal Sanctuary does not sell, rent or lease it’s customer lists to third parties.


The Mare and Foal Sanctuary advertises products on this website for sale to persons dealing as consumers only, they are not intended for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. These terms and conditions are incorporated in any contract between us, being under British Law and if there is any dispute the British Courts will have exclusive jurisdiction.

Cancelling Orders
a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.
b) If, after we have dispatched the products, you cancel your order you must return the products, unopened and in their complete packaging in good condition, to our office address (see contact us). The products must be returned at your own expense. Your order will be refunded only when the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service.  Any refund will be the value of your order excluding the post and packaging costs.
c) You cannot cancel your order once you have opened sealed packaging or used the products. However, your statutory rights concerning the quality of those products will be unaffected

Price and Payment
a) The product price is the price quoted on the Web Site at the time your order is accepted. The price will include any applicable value added tax (VAT), and includes the cost of delivery to a UK mainland address of your choosing unless made clear otherwise.
c) Payment is made by credit or debit card at the time we accept your order.  (The payment method we accept are as listed in the Web Site). Refunds will generally be made by means of a credit to your Paypal account/credit or debit card.
d) Although every care is taken over the accuracy of content on this site, there may occasionally be an error and products may be priced incorrectly. Should this occur we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.
Promotional Offers
Promotional product offers are usually available for a limited period and while stocks last. Should we receive your order after the offer period has expired and the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for products purchased as a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Credit Card Payments will be authorised and charged during the check-out procedure. If, for any reason, we discover any items are unavailable and we are unable to supply, the cost of your order will be adjusted accordingly and we will refund any unavailable items within seven days of taking the payment.  Refunds will generally be made by means of a credit to your Paypal account/credit or debit card.

Internet Orders
Products may be ordered from this website by submitting a completed order form through the checkout procedure. A confirmation of your order will be sent by email to the address you have provided. The sending of this email (whether or not it is received) constitutes a contract between us. By placing an order you agree to accept our terms and conditions.  Orders are normally dispatched within 1 – 2 working days if goods are in stock, but please allow up to 28 days for delivery.

Post and Telephone Orders
You may place an order over the telephone to 01626 355969.  Orders are normally dispatched within 1 – 2 working days if goods are in stock.

Customer Satisfaction Guarantee
We hope you will be happy with your purchase.  However, in the unlikely event that you are not completely satisfied with any of the products that you have purchased from The Mare and Foal Sanctuary you must return the item(s) to us, informing us in writing of your reasons for not being satisfied with the product.

If necessary, The Mare and Foal Sanctuary will contact the manufacturers on your behalf and investigate your complaint as quickly and efficiently as possible. We will keep you up to date and informed of our progress.

If you receive faulty or mis-described goods you have 30 days to reject them and a further 6 months if the problem persists. You must inform us on 01626355969 if this is the case.

If an item is found to be damaged upon delivery it will be replaced by us, but we may request that the damaged items be returned to us before issuing the replacement. You must inform us on 01626 355969 within 14 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.