We are working hard to ensure all orders are fulfilled as soon as possible, however due to COVID-19 we are working in smaller teams. Delivery by Hermes can take longer than anticipated.
Delivery is free for any order over the value of £30, otherwise shipping will be added at checkout.
If you adopt a pony today and select a physical pack it should arrive within 10 working days.
If you order a digital pack this will be available to download instantly. Your free gift and certificate will be sent in the post separately and may take 10 working days to arrive.
Exchanges and Returns
If you wish to exchange or return an item, please return it to us within 14 days. We will immediately replace the goods or refund your money, whichever you prefer. To do this, please circle the product and indicate whether you would like to return or exchange this product for another.
Any other queries? Please fill out the contact form below and a member of our team will be in touch.