Shop Manager – Newton Abbot

Shop Manager

As a Shop Manager at The Mare and Foal Sanctuary, you’ll step into a world where your passion for retail meets the fulfilment of making a genuine impact. Picture your daily routine infused with the exhilaration of driving shop KPIs, expertly managing costs, and weaving a retail experience that’s etched in the memories of our customers, team members and volunteers. Here, you won’t just manage a team; you’ll lead, inspire, and create a welcoming and vibrant atmosphere that mirrors the heart of our organisation. But it doesn’t stop at the shop floor. You’ll be a catalyst for real change by championing The Mare and Foal Sanctuary’s mission and values. Every success you achieve will ripple outward, directly contributing to our critical work in equine welfare and community support.

About The Mare and Foal Sanctuary

The Mare and Foal Sanctuary is the largest equine welfare charity in the South West peninsula dedicated to the rescue, rehabilitation and rehoming of horses and ponies who have suffered neglect, abuse and trauma. We also deliver a range of Equine Assisted Services with our rescued horses and ponies. The Mare and Foal Sanctuary has five sites across Devon, a clear five-year strategy and is ambitious for the future.

About the role

This role is based in Newton Abbot and has core hours of 37.5 per week.

Please note that this role is subject to a DBS check, and you will be required to provide proof of your right to work in the UK.

Salary Band: H2.1 £24,630 per annum

What You Will Be Doing

Shop Standards: Imagine a vibrant and inviting retail space where your creative touch sets the stage. As Shop Manager, you’ll curate eye-catching visual displays in our windows and shop floor, ensuring that every corner exudes charm. Your dedication to cleanliness and organisation will transform our shop into a haven for customers, team members, and our dedicated volunteers.

People Management: Unlock the potential of our volunteers by becoming their guide and mentor. Your knack for recruiting and training will empower them with the skills they need to shine. As the orchestrator of our shop’s rhythm, you’ll craft the perfect staffing schedule and lead your team, aligning seamlessly with our policies and procedures. Effective communication will be your forte, ensuring everyone is on the same page.

Health and Safety: Safety is paramount, and you’ll be our vigilant guardian. Strictly adhering to our health and safety procedures and policies, you’ll ensure that our environment remains secure. Maintenance concerns won’t stand a chance as you promptly report and address them, guaranteeing a safe haven for all.

Stock Management: Picture a bustling shop floor adorned with treasures, all thanks to your knack for building rapport with donors. You’ll encourage high-quality donations and oversee their timely arrival on the sales floor. Coordinating with our Retail Hub, you’ll arrange seamless stock deliveries and identify hidden gems for online sales. Your pricing prowess will be key in ensuring our items find new homes.

Gift Aid: Lead by example as you champion the cause of signing up gift aid donors. Your streamlined processes will ensure that gift aid stock takes centre stage, while safeguarding donor information in line with GDPR requirements.

Administration: Adhering to our procedures and managing paperwork efficiently, your IT expertise will shine through.

Other: Cultivate positive relationships within our team and embrace opportunities for growth and development. Your presence at meetings and collaborative spirit will contribute to our shared success. Every action you take will bolster the reputation of the Mare and Foal Sanctuary, making a positive impact on our community.

What you will bring

Your role as Retail Shop Manager is defined by your strong interpersonal skills, confidence in working independently and as part of a team, and your adaptability in a dynamic environment. With a keen eye for health and safety, effective management abilities, IT proficiency, experience in cash handling, and a full UK driving licence, you are ready to embark on an exciting journey with us. Join us in making a real difference, one customer and one donation at a time!

Values and Attitude

We value Kindness, Care, and Knowledge at The Mare and Foal Sanctuary. These values guide our actions, and we are seeking a Shop Manager who embodies them. Your approach to work and interactions should reflect these values.

Why Join Us

If you’re eager to embark on a professional retail journey and have the chance to ignite positive change within our community, then the role of Shop Manager is an exhilarating adventure that awaits you and we’re eager to have you onboard.

The closing date for applying with cv and cover letter is Saturday 22nd June

Vacancies Application Form and Equal Opportunities Form

Please download the documents below and attach them when submitting your application form.

Application form Equal opportunities monitoring form

Apply Here

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    Explore Further

    Visit Our Sanctuary

    Connect with our rescued horses and ponies, hear their back stories and meet the knowledgeable grooms who care for them.
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    Get Some Advice

    We provide advice and support to horse owners or people who are thinking about getting a horse or pony. We also offer support to smaller equine welfare sanctuaries and other equine professionals.
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    Support the Charity

    We rely entirely on donations and legacy gifts to carry out our work. A donation today can help to sustain our ability to offer sanctuary for horses and ponies.
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