Shop Deputy Manager

Shop Deputy Manager

Job title: Shop Deputy Manager

Responsible to: Shop Managers

Location: Retail Shops and Retail Hub

Hours of work: Up to 37.5 hrs

Overall Purpose of the Role

  • To cover the running of the retail shops as and when needed
  • To attain the various shop KPI targets
  • To always deliver a high standard of customer service and engagement
  • Ensure a standard of excellence is maintained across the retail department
  • Managing paid staff and volunteers
  • Play a key role in promoting the Mare and Foal Sanctuary work and values

Main Duties

Shop Standards:

  • To maintain a high standard of visual merchandising in both the windows and the shop floor with the guidance of the shop manager
  • Ensure there are high standards of cleanliness on the shop floor and the back of house areas.
  • Encourage a stable welcoming retail environment for customers, staff and volunteers

People Management:

  • Manage your team in accordance with the MFS policies and procedures
  • Ensure all instructions and information from Head Office are communicate to the relevant team members effectively and efficiently

Health and Safety:

  • Ensure all MFS health and safety procedures and policies are always followed
  • Report all maintenance issues in a timely manner

Stock Management:

  • Build excellent customer relations to encourage donations
  • Only allow good quality stock to be on the shop floor
  • Follow the processing system is in place to ensure stock heads to the salesfloor in a timely manner
  • Communicate with the Retail Hub to arrange stock deliveries of items needed
  • Identify high value items to be sent to the Online Department
  • To use pricing guideline and online research to effective price goods for sale

Gift Aid:

  • To always role model to the team how-to sign-up gift aid donors
  • To ensure a good processing system for handling gift aid stock
  • To prioritise gift aid stock to the shop floor
  • To ensure GDPR compliance with the gift aid donor information


  • To comply with all MFS administration procedures
  • Manage paperwork in the correct manner
  • Demonstrate competency in using IT equipment


  • Build and develop positive internal relationships
  • Be willing to travel to meetings
  • Be open to training and development opportunities
  • Ensure that the Mare and Foal Sanctuary’s reputation is always enhanced and promoted through your actions
  • Work in collaboration with colleagues from the Fundraising and Communications team to help with gathering of content for campaigns and communications and when events are delivered events at your base

Values and Attitude

Kindness, Care and Knowledge – through our managing and supporting performance policy and approach, we actively consider behaviours that reflect these values

We would welcome hearing from you if you:

  • Are flexible with your working week
  • Have strong people skills
  • Are confident to work alone and as part of a team
  • Have good awareness of health and safety requirements
  • Have good IT skills
  • Have experience with cash handling
  • Have a full UK driving licence

Closing date 30th September

Vacancies Application Form and Equal Opportunities Form

Please download the documents below and attach them when submitting your application form.

Application form Equal opportunities monitoring form

Apply Here

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