Shop Deputy Manager | The Mare and Foal Sanctuary

Shop Deputy Manager

Job title: Shop Deputy Manager

Responsible to: Shop Managers

Location: Retail Shops and Retail Hub

Hours of work: Up to 37.5 hrs

Overall Purpose of the Role

To cover the running of the retail shops as and when needed
To attain the various shop KPI targets
To always deliver a high standard of customer service and engagement
Ensure a standard of excellence is maintained across the retail department
Managing paid staff and volunteers
Play a key role in promoting the Mare and Foal Sanctuary work and values

Main Duties

Shop Standards:

To maintain a high standard of visual merchandising in both the windows and the shop floor with the guidance of the shop manager
Ensure there are high standards of cleanliness on the shop floor and the back of house areas.
Encourage a stable welcoming retail environment for customers, staff and volunteers

People Management:

Manage your team in accordance with the MFS policies and procedures
Ensure all instructions and information from Head Office are communicate to the relevant team members effectively and efficiently

Health and Safety:

Ensure all MFS health and safety procedures and policies are always followed
Report all maintenance issues in a timely manner

Stock Management:

Build excellent customer relations to encourage donations
Only allow good quality stock to be on the shop floor
Follow the processing system is in place to ensure stock heads to the salesfloor in a timely manner
Communicate with the Retail Hub to arrange stock deliveries of items needed
Identify high value items to be sent to the Online Department
To use pricing guideline and online research to effective price goods for sale

Gift Aid:

To always role model to the team how-to sign-up gift aid donors
To ensure a good processing system for handling gift aid stock
To prioritise gift aid stock to the shop floor
To ensure GDPR compliance with the gift aid donor information

Administration:

To comply with all MFS administration procedures
Manage paperwork in the correct manner
Demonstrate competency in using IT equipment

Other:

Build and develop positive internal relationships
Be willing to travel to meetings
Be open to training and development opportunities
Ensure that the Mare and Foal Sanctuary’s reputation is always enhanced and promoted through your actions
Work in collaboration with colleagues from the Fundraising and Communications team to help with gathering of content for campaigns and communications and when events are delivered events at your base

Values and Attitude

Kindness, Care and Knowledge – through our managing and supporting performance policy and approach, we actively consider behaviours that reflect these values

We would welcome hearing from you if you:

Are flexible with your working week
Have strong people skills
Are confident to work alone and as part of a team
Have good awareness of health and safety requirements
Have good IT skills
Have experience with cash handling
Have a full UK driving licence

Closing date 30th September

Vacancies Application Form and Equal Opportunities Form

Please download the documents below and attach them when submitting your application form.

Application form Equal opportunities monitoring form

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