Supporter Services Advisor

Job title: Supporter Services Advisor

Responsible to: Supporter Services Manager

Salary: £20,832 per annum

Location: Newton Abbot

Hours of work: part-time or full-time hours

About The Mare and Foal Sanctuary

The Mare and Foal Sanctuary is the largest equine welfare charity in the South West peninsula dedicated to the rescue, rehabilitation and rehoming of horses and ponies who have suffered neglect, abuse and trauma. We also deliver a range of Equine Assisted Services with our rescued horses and ponies. The Mare and Foal Sanctuary has five sites across Devon, a clear five-year strategy and is ambitious for the future.

About the Role

This role is based at Olympus Business Parkin Newton Abbot.

Please note that this role is subject to a DBS check, and you will be required to provide proof of your right to work in the UK.

What will you be doing?

You’ll help keep things running smoothly by following office procedures and training guidelines.

You’ll be the friendly face behind efficiently handling incoming mail.

Using our Vector EPOS system, you’ll process ‘New Goods’ orders and keep things ticking along.

You’ll provide top-notch customer service, making sure our supporters feel heard and valued whether they reach out by phone or email.

Handling various types of donations (cash, cheque, and card) will be a breeze, with a careful eye to ensure accurate records in our CRM database.

Our supporter database will be in good hands as you help maintain its integrity through necessary tasks.

You’ll be our go-to expert on compliance with the Fundraising Regulator code of practice and data protection regulations.

When it comes to administrative tasks, you’ll be there to lend a hand whenever needed.

You won’t be doing it alone; you’ll collaborate closely with colleagues from the Fundraising and Communications team, helping gather content for campaigns and making sure events run smoothly.

What you will bring:

You will thrive in an environment where things are organised and streamlined.

Every task will be approached with a smile, and you will spread positivity wherever you go, always contributing to a harmonious and supportive atmosphere.

Your telephone manners are not just professional, but genuinely warm and courteous.

You have a true passion for our supporters and our charity’s mission, making them feel valued and appreciated at every turn.

Why join us?

Training
Supporting your training and development, ensuring you’re well-equipped for success.

Collaborative Environment
Working with a dedicated team committed to our mission.

Enhancing Our Reputation
Your actions will help promote and enhance the reputation of the Mare and Foal Sanctuary.

Values and Attitude

We value Kindness, Care, and Knowledge at The Mare and Foal Sanctuary. These values guide our actions, and we are seeking a Supporter Services Advisor who embodies them. Your approach to work and interactions should reflect these values.

If you share our values and want to be part of a team dedicated to the well-being of horses and ponies, we invite you to apply.

Please apply with a Curriculum Vitae and cover letter by 30th November

Vacancies Application Form and Equal Opportunities Form

Please download the documents below and attach them when submitting your application form.

Application form Equal opportunities monitoring form

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Explore Further

Visit Our Sanctuary

Connect with our rescued horses and ponies, hear their back stories and meet the knowledgeable grooms who care for them.