I would like to make a complaint
You will receive an acknowledgement from us within two working days of your complaint being received.
In acknowledging receipt of your complaint, we will give an indication of how long it will take to send you a detailed response. In most cases, we would aim to provide a full reply within 10 working days. However, this may not always be possible, especially if we need to conduct a more detailed investigation. If it proves impossible to send a detailed answer to your complaint within the time originally indicated, we will contact you again to explain the reason why and tell you when you will receive a full response.
It is our policy not to sell or exchange names and addresses with other organisations. All information is kept confidential. For further information please refer to our ‘Privacy Policy’.
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